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This website is operated by the Institute of Healthcare Leadership and Management (“IHLM”), a limited company registered in England and Wales (Registration Number 08972834). References to “we” and “our” in these terms are references to “us” – Institute of Healthcare Leadership and Management Limited – and references to “you” and “your” are references to you, whoever you might be.
Our liability in connection with any products or services purchased through our website is strictly limited to the purchase price of such products or services. This does not exclude or limit in any way our liability for fraud or for death or personal injury caused by our negligence or any other liability to the extent that it may not be excluded or limited as a matter of law. We accept no liability for any minor errors or omissions that can remain despite the precautions taken by us in the presentation of the products.
Contracts for the purchase of products or services through our website will be governed by English law. Any dispute arising from or related to such contracts shall be subject to the non-exclusive jurisdiction of the English Courts.
We do not represent and cannot guarantee that the content and the provision of the content of this website will always be correct, uninterrupted or fault, error and virus free.
You may download, store, view and print anything here on a single computer for your personal reference only. Any reproduction, networking, transmission or redistribution of any part of these web pages in any form is prohibited.
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This website may contain links to other websites solely for your convenience. We do not endorse any such linked sites and we assume no responsibility for the contents of any other website to which this website offers links.
The following terms and conditions apply to registrations for all courses and programmes organised by IHLM. Please read them carefully as they contain important information. When you register for a course or programme you agree to be bound by these terms.
Your registration constitutes an offer to IHLM to attend a course or programme which is accepted by us when we issue a confirmation of registration, whether via email or any other means. IHLM reserves the right to refuse to accept any registration.
Payment for a course or programme must be received in full by IHLM at least 14 (fourteen) days prior to the date the course or programme commences. To take advantage of discounts with an expiry date, registration and payment must be received by that expiry date.
Attendance at any course or programme will only be permitted upon receipt of full payment and entry will be denied unless the registration fee has been paid in full. Upon receipt of payment a confirmation letter and receipt will be sent via email.
For UK-based programme members the registration fee includes Value-Added Tax (VAT) of 20%.
Prices for each course or programme are correct at the time of publication. IHLM reserves the right to change the prices at any time but changes will not affect registrations which have already been confirmed by IHLM.
Should a registered participant be unable to attend, a suitable participant is welcome to replace them at no extra charge.
Cancellations received no less than 14 (fourteen) days before a course or programme is due to commence will receive a full refund, less a 25% administration fee. We regret that, after that date, no refund will be given. Cancellations and substitutions can be made by email to: [email protected].
IHLM reserves the right to change the content, structure, learning outcomes, faculty, dates or venue of a course or programme should unforeseen events arise.
IHLM accepts no liability, beyond fully refunding the registration fee, should a course or programme be cancelled for any reason.
IHLM takes no responsibility whatsoever for the obtaining of any visa or permit required by a delegate to in order to attend a course or programme. Should a delegate be unable to attend a course or programme due to their failure to obtain a visa or the refusal to grant them a visa the provisions set out above shall still apply.
All unauthorised photography and the recording or transmitting of audio or visual material, data or information during a course or programme is expressly prohibited.
IHLM reserves the right to amend these terms and conditions from time to time and you will be subject to the terms and conditions in force at the time you submit your registration.
Healthcare Leadership
Our flagship course for high-potential healthcare leaders: built around the core strategic management disciplines and designed to prepare you for more senior roles and greater responsibilities.
Patient Experience
A comprehensive course for progressive healthcare providers and professionals who want to design and deliver more person-centred, compassionate and responsive care.
HEOR Strategy
This course enables you to plan, design and manage the clinical and economic evidence needed to support market access, reimbursement and health technology assessment.
Health Technology Assessment
This course will enable you and your healthcare organisation to achieve operational excellence by improving capacity, productivity and patient flow at every stage of care.
Value Communication
Discover how to set up effective error reporting systems, lead investigations into adverse incidents, implement successful patient safety improvement projects and design safer systems of care.
Value Communication
This course will enable you to master the concepts, methods and tools you need to lead successful quality improvement projects or become a quality improvement specialist.
Health Economic Modelling
A practical, Excel-based course on how to design, build and present budget impact models for health technology assessments, business cases and value propositions.
Health Economic Modelling
This hands-on course shows you how to build, interpret and present cost-effectiveness and cost-utility models that measure the value of health interventions and guide healthcare decision-making.
Evidence Review and Synthesis
Discover how to plan, commission and evaluate rapid evidence reviews that generate accelerated, evidence-based insights in response to time-sensitive demands.
Real-World Evidence
A practical course that equips you to design, conduct, analyse and appraise observational studies that generate credible evidence for HTA bodies and payers.
Evidence Review and Synthesis
A practical course that will enable you to compile, appraise and summarise existing research using the “gold standard” in evidence-based decision-making.
HEOR Strategy
Discover how artificial intelligence is reshaping health economics and outcomes research — and what it means for the professionals who commission and undertake this work.
Value Communication
Discover how to transform clinical, economic and outcomes evidence into a compelling value story that convinces decision-makers and accelerates market access.
Health Technology Assessment
This case study-based course introduces you to the fundamentals of health technology assessment and how to get submissions right first time.
February 13, 2026
Introducing yourself properly is surely a basic necessity if we’re to be a respectful and trusted caregiver?
May 9, 2025
Can glove change help reduce the costs and improve the outcomes of caesarean sections – enabling obstetric teams to deliver more value-based care?
Course starts: 18 March 2026
Location: Online
Course starts: 27 March 2026
Location: Online
